Facility service

◆ Information on facility services for wheelchair/stroller users can also be found on the "Facility Services Guide"

"Guide to facility services" is here

Wheelchair rental

We lend free of charge to people with physical disabilities.
Please inquire at the information desk on each floor.

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Advance reservations are not accepted.

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Please note that the number of seats is limited.

Wheelchair accessible toilet

There are two multipurpose restrooms that can be used with wheelchairs.

Coral Cafe Bar (1F) rear (Universal seating/Ostomate-friendly)

Inside The Stadium (2nd floor) (Universal seating available)

Barrier-free

The building is equipped with elevators and ramps, so wheelchairs can move around easily.

There are two wheelchair accessible toilets.

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Please note that there are some areas where you will have to proceed in the opposite direction.

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Passengers who find it difficult to take care of themselves by themselves must be accompanied by a companion.

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The staff cannot assist you with meals, use of the restroom, etc.

About assistance dogs

You can enter with a "guide dog," "service dog," and "hearing dog."

About the use of attractions

Click here for details on usage restrictions such as height and age

Dolphin party

You can use it as a wheelchair.

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For safety reasons, an accompanying person must ride with you and support your wheelchair while driving.

port of pirates

You can walk on your own, go up and down stairs, and hold on to safety bands and levers.
Those who are able to bend their knees and step on their feet are welcome.

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You may be asked to ride with a companion.

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Disabled guests may require assistance from a companion or may not be able to use the facility.

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In addition, if the staff judges it to be dangerous, we may refuse to board.

For those with small children

Breastfeeding room

Inside The Stadium (2F)

There is a hot water sink and a microwave oven.

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Only women are allowed to enter and use the nursing room. If you are a male only and need formula or warming, please ask the staff.

Diaper changing space

There are 6 locations in the building.

Coral Cafe Bar (1F) Back <Multi-purpose restroom, Women's restroom>

Inside The Stadium (2F) <multi-purpose restroom, men's/women's restroom, nursing room>

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Please use the universal seat in the multi-purpose toilet.

Stroller storage

There are 3 locations in the building.

1F entrance

2F The Stadium (Pillar B-C, Pillar J-K)

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When leaving the stroller, be sure to take your valuables with you.

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Please note that we are not responsible for damage, loss, theft, etc. at the stroller storage area.

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Please note that we do not rent strollers.

Other services

Coin locker (charged)

It is located at the back of the entrance (1F) <below the escalator>.

Small 300 yen (325mm long x 352mm wide x 678mm deep)

Medium size: 500 yen (516mm long x 352mm wide x 678mm deep)

Large: 700 yen (height 872 mm x width 352 mm x depth 678 mm)

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There is also a change machine, so please use it.

<Payment method>

■ Key type (cash only)
Cash only. We also have currency exchange machines available for your use.

■Keyless system (cashless only)
[Electronic money] iD/QUICPay/Transportation IC
[Credit card/touch payment only] Visa/Master/JCB/AMEX/Diners/DISCOVER
[QR Code] dPayment / PayPay / Alipay / Rakuten Pay / auPay / AEONPay / JCB SmartCode / WechatPay

About AED installation

Shinagawa Prince Hotel (Annex Disaster Prevention Center)

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In case of emergency, the Disaster Prevention Center staff will come to you with it, so please ask a nearby staff member.

Digital floor guide

If you print it out before visiting the museum and bring it with you, you can use it as a map of the museum.

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Event information varies depending on the time of year.

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