Privacy policy

Yokohama Hakkeijima Co., Ltd. (hereinafter referred to as our company) recognizes the importance of personal information and has set the following basic policy in order to comply with the law concerning protection of personal information (Law No. 5 of 2003).

Basic policy for personal information

We will create a protection policy for personal information protection, and officers and employees will comply with it.
We will collect, use, and provide personal information by lawful and fair means to the extent necessary for business in accordance with the Personal Information Protection Policy, and use and provide it within the scope of the purpose.
We will take reasonable organizational and technical preventive measures and corrective measures against the risk of unauthorized access, loss, leakage, etc. for all personal information handled by our company.
The personal information protection policy will be inspected by regular audits, etc., and will be continuously improved.

Yutaka Takeguchi, President and Representative Director of Yokohama Hakkeijima
Established September 1, 2004

Handling of customer's personal information

Purpose of use of personal information
We will use personal information received from customers only in the following cases and will not use it for any other purpose.

1. When we need to contact the customer for some reason.

2. When providing information on new products and planning services such as travel planning products, sightseeing and leisure facility information from facilities managed by our company or our group companies.

3. When conducting market analysis to improve our services and products (in this case, individual customers will not be identified).
Storage of personal information
We handle personal information received from customers with the utmost care and store it strictly.
Provision and disclosure of personal information
Personal information received from customers will not be provided or disclosed to third parties except in the following cases.

1. When there is customer's consent.

2. When disclosure is requested by a public institution based on laws and regulations.

3. When providing the minimum necessary information to a cooperating company that has signed a confidentiality agreement with us.
Change of privacy policy
We will continue to improve our handling of personal information.
Therefore, this protection policy is subject to change without notice. Any changes will be posted on this website.

Inquiries about personal information

TEL. (045) 788-9633 (Personal Information Manager, Hakkeijima Yokohama)

Depending on the content of the inquiry, it may take a few days to respond due to business hours.

Privacy policy on the PRINCE HOTELS site

Facilities managed by our company are also posted on the PRINCE HOTELS website managed and operated by our affiliated company, Prince Hotels.
We may ask for your personal information when making a reservation or making an inquiry.