After taking various measures based on the policy of "New Coronavirus Infectious Diseases Control Headquarters",

Business will resume from Monday, June 1, 2020.

Please refer to the following for details regarding refunds of various advance tickets and annual passports.

About refund
(* Reception has ended on March 31, 2020.)

Regarding refund of tickets purchased in advance during the closed period, the contact information differs depending on the purchase location, so please check the following. (* Reception has ended on March 31, 2020.)

* Seven Tickets, Lawson Tickets, Ticket Pia, JTB Leisure Tickets, Famiports (the one with "Funity" on the face of the ticket)
We have changed the support for customers who purchased at PassMe! / Ikoyo / Co-op. (March 16)
* We have changed the support for customers who purchased in Aso View. (March 16)

Customers who purchased on the official website (Webket)

Unused tickets purchased will be canceled or refunded sequentially from March 1, 2020 (Sunday).
(* Reception has ended on March 31, 2020.)

Shipping

1. [Valid until March 31, 2020 (Tuesday)] Maxell Aqua Park Shinagawa Advance Ticket
2. [Valid until March 31, 2020 (Tuesday)] Maxell Aqua Park Shinagawa Annual Passport
3. [WEB only] Plan with Dolphin Performance Reserve

As soon as the cancellation reservation is completed, we will contact you by the email you registered at the time of purchase.
* If you have specified mail rejection, it may not be delivered.
* The payment you paid at the time of booking will be refunded to the credit card you paid.

Customers who purchased at Aso View

Please use the contact form below to contact us during the refund period.
Refund period: ~ Tuesday, March 31, 2020

Customers purchasing at the Benefit Station (Digi-Tike)

You can get a refund for digital tickets with expiration dates that include the period from Saturday, February 29, 2020 to Tuesday, March 31, 2020.
Contact: Benefit Station Customer Center
Refund period: Tuesday, March 31, 2020

Customers who purchased tickets below

・ Seven tickets
·Lawson Ticket
・ Ticket Pia
・ JTB leisure ticket
・ Famiport (thing with "Funity" written on the ticket)
・ PassMe!
・ Ikoyo
·Co-op

Customers with expiry tickets that include the period from February 29, 2020 (Sat) to March 31, 2020 (Tue) will have their expiry date extended to September 30, 2020 (Wednesday). Available.
For refunds, please contact the following.

Seven Ticket

You can make a refund at the store you purchased during the refund period.
Refund period: Saturday, March 7, 2020 10:00 AM.-Tuesday, March 31, 2020 11:59 P.M.
* Only tickets with stubs are accepted
* Please see the following for the refund method.

Lawson Ticket

You can make a refund at the store you purchased during the refund period.
Refund period: Tuesday, March 3, 2020 10:00 A.M.-March 31 (Tue) 11:59 P.M.
* Please see the following for the refund method.

Ticket Pia

You can make a refund at the store you purchased during the refund period.
Refund period: March 3, 2020 (Tue) 3:00 P.M. to March 31, 2020 (Tue) 11:59 P.M.
* Please see the following for the refund method.

JTB leisure ticket

During the refund period, you can contact the following to make a refund. * However, refund fees are required.
Refund period: ~ Tuesday, March 31, 2020 11:00 P.M.
Contact: JTB HTA Sales Center 0570-016088 (may not be connected with mobile phones, PHS, IP phones, etc.) or 03-5796-6001
Business hours: 0:00 to 24:00 (open all year round)

Famiport (thing with "Funity" printed on the ticket)

You can make a refund at the store you purchased during the refund period.
Refund period: Thursday, March 5, 2020 10:00 to Tuesday, March 31 11:59 P.M.
* At the store where you purchased the product, please tell the clerk directly about the refund.

PassMe!

During the refund period, you can contact the following to make a refund.
Refund period: ~ Tuesday, March 31, 2020
Contact: Customer Support Center 03-5796-6122
Reception hours: 9:00 A.M. To 5:00 P.M.

Ikoyo

You can make a refund from the following during the refund period.
Refund period: up to March 31, 2020
Contact: t-info@actindi.net
* Please fill in the necessary information and send. We will inform you of the refund details later.
(Name / phone number / email address / purchase ticket details (admission ticket, 1 adult etc.) / Convenience store / purchase date)

Co-op

■ Corp Deli Ticket
For refund, please contact the following by March 25 (Wednesday).
Contact information 0120-653-555 (Reception hours 9:30 A.M. To 6:00 P.M. Sunday holidays and public holidays)

■ Pal system
For refunds, please contact the following by Wednesday, March 25, 2020.
Pal System Federation Service Business Division 0120-114-312 (Mon-Fri 10:00 A.M.-5:00P.M.)

■ Coop Life Service
For refunds, please contact the following by Tuesday, March 31, 2020.
Coop Life Service Service Section 0120-47-3577 (Mon-Sat 10:00 A.M.-5:00P.M.)

Customers who purchased at the welfare club (digital ticket)

During the refund period, you can contact the following to make a refund.
Refund period: ~ Tuesday, March 31, 2020
Contact: Please check the member-only website.

Customers who purchased common tickets for "FLOWERS BY NAKED x Maxell Aqua Park Shinagawa"

Customers with an expiry ticket that includes the period up to March 31, 2020 (Tuesday) can extend the expiry date to Wednesday, September 30, 2020.
For refunds, please contact the following by Tuesday, March 31, 2020.

Maxell Aqua Park Shinagawa 03-5421-1112 (Reception hours 10:00 A.M. To 5:00 P.M.)
* Refund period: ~ Tuesday, March 31, 2020

Customers who have purchased advance admission tickets at the ticket center window of the hotel

The following advance admission tickets will be extended until September 30, 2020 (Wednesday).

[Target] Advance tickets for which the expiration date on the ticket is from February 29 (Sat) to August 27 (Thurs) 2020

Customers with annual passports

About extension of expiration date

Due to the temporary closure until May 31 (Sun), there was a period when the annual passport could not be used,
If you have an annual passport with the following expiration date, the expiration date will be extended.

There is no need to extend the expiration date.
You can continue to use your current annual passport.

Customers whose expiry date is from February 29, 2020 to February 27, 2021

Extend for four months from the expiration date of your current annual passport

Annual passport benefits

When using facilities at Maxell Aqua Park Shinagawa

⇒ Please present your current annual passport.

When using a facility other than Maxell Aqua Park Shinagawa

⇒Please present your "extension certificate" along with your current annual passport.

< How to issue an extension certificate >
Tickets will be issued at the Maxell Aqua Park Shinagawa Ticket Center (1F).
Present your annual passport at the counter.
 
* The extension certificate can be used any number of times during the validity period.

About expiration date of annual passport voucher

The expiration date will be extended for 4 months for the following annual passport vouchers.

[Target] The date on the voucher is from March 1, 2019 to February 28, 2020

* If you have any questions, please contact Maxell Aqua Park Shinagawa (03-5421-1112 / 10: 00 AM.-5: 00 PM.).
* Please note that phone calls may be very busy and it may be difficult to connect.
* If you have a tourist ticket issued by a travel agency, please contact the store where you purchased it.