About business days

  • Q.

    Are there any closed days?

    A.

    Open all year round. However, please note that business hours and business contents are subject to change without notice.

Admission ticket and fees

  • Q.

    How old do you need an admission ticket?

    A.

    Required from 4 years old. (Children under 3 are free)

    * We have introduced a WEB admission ticket with a designated date and time.
    On the days covered by the numbered ticket, you need to make a reservation for the numbered ticket.

  • Q.

    Can I use a credit card?

    A.

    We accept the following major credit cards. Only one-time payment will be accepted.

    VISA, MasterCard, JCB, American Express, Diners Club,
    UnionPay card, DISCOVER, Saison card, AEON card, UC,
    MUFG card, DC card, NICOS card and their affiliated cards

    At the entrances of the attractions "Port of Pirates" and "Dolphin Party"
    Only cash or electronic money can be used.
    If you wish to purchase your ticket with a credit card, please come to the ticket center window on the 1st floor.

  • Q.

    Can I use electronic money?

    A.

    You can use the following electronic money.

    PASMO、Suicaなど各種交通系ICカード、QUICPay、iD、楽天Edy、
    メルペイ、LINE Pay、PayPay、J-coin Pay、WeChat Pay、ALIPAY、auPAY

    メルペイ、LINE Pay、PayPay、J-coin Pay、WeChat Pay、ALIPAY、auPAYは、
    「フォトショップデルフィー」では、ご利用いただけません。

  • Q.

    Is the Dolphin Performance charged?

    A.

    Dolphin performance is included in the entrance fee.

    All seats are non-reserved, not by reservation.

    Please note that you may not be able to view when the seats are full.

  • Q.

    Is there a discount for people with disabilities?

    A.

    The admission fee will be half the price for a passenger with a physical disability certificate, a mental health care and welfare certificate, and a nursing certificate.

  • Q.

    Can I get a refund for the admission ticket I purchased?

    A.

    Once purchased, the admission ticket cannot be refunded.

  • Q.

    Can I get a ticket as a gift?

    A.

    Advance tickets (valid for half a year from the date of issue) can be purchased at the Ticket Center (1F).

About admission / re-entry

  • Q.

    Can I enter with my pet?

    A.

    Please refrain from entering with pets except guide dogs and service dogs.

  • Q.

    Can I re-enter?

    A.

    If you press the re-entry stamp installed in the hall on the back of your hand,
    You can re-enter as many times as you like on the day of admission.

    * To prevent the spread of new coronavirus infection, we are currently discontinuing the re-entry stamp.
    Please show the admission ticket you purchased on the day of re-entry.

About services and facilities in the building

  • Q.

    Is there a space for changing diapers?

    A.

    There is a crib in the restroom of "The Stadium" (2F) <Men / Women / Multifunctional>.

  • Q.

    Is there a nursing room?

    A.

    Located in "The Stadium" (2F).

  • Q.

    Is it possible to enter with a stroller?

    A.

    There is an elevator and slope, so you can enter
    Please note that there are some areas where you may proceed in the reverse direction.

    The slope leads from the "Park Entrance" to the "Magical Ground" exit,
    The route will be the reverse of the normal route to the entrance of the "Magical Ground" interview area.

  • Q.

    Is there a stroller available for rent?

    A.

    There is no rental.

  • Q.

    Is there a stroller area?

    A.

    It is located at the back of the entrance (1F) <below the escalator>.

    Be sure to bring valuables with you when you leave the stroller.
    Please note that we are not responsible for damage, loss, or theft in the stroller storage area.

  • Q.

    Are wheelchairs available for rent?

    A.

    We rent for free.
    Please contact the information on each floor.

    We do not accept advance reservations.

    Please note that the number is limited.

  • Q.

    Is it barrier-free?

    A.

    There are elevators, wheelchair-only elevators, slopes, etc. in the building, so you can move by wheelchairs.

  • Q.

    Can I store my luggage?

    A.

    We do not accept luggage storage. Please use the coin locker in the building.
    It is located at the back of the entrance (1F) <below the escalator>.

    Small

    300 yen (horizontal 350 mm x vertical 400 mm x depth 480 mm)

    large

    500 yen (horizontal 350 mm x vertical 800 mm x depth 480 mm)

    * Please use the currency exchange machine.

  • Q.

    Is there a restaurant in the hotel?

    A.

    There is no restaurant.
    Drinks and snacks are available at the "Coral Cafe Bar" and "The Stadium Shop".
    The restaurant is located in the Shinagawa Prince Hotel.

  • Q.

    Can I bring food and drinks?

    A.

    Please refrain from bringing food and drinks.

    Some customers are not used by groups.

  • Q.

    Is there a souvenir shop?

    A.

    There is "Aqua Shop Luce" at the exit of the upper floor (2F).
    We have a wide variety of items such as stuffed animals, sweets, and Aqua Park original goods.

  • Q.

    Is there a smoking area?

    A.

    Maxell Aqua Park Shinagawa is a smoke-free property.
    Please use the smoking area on the 3rd floor of the Shinagawa Prince Hotel Main Tower.

  • Q.

    What about lost or found items?

    A.

    Please contact the information on each floor.

    [ Reception time ]

    Within business hours

    [Contact]

    TEL:03-5421-1111〈音声ガイダンス〉

  • Q.

    Where is the parking lot?

    A.

    Please use the parking lot of Shinagawa Prince Hotel.

    [General rate]

    30 minutes / 500 yen

    It will be free for up to 3 hours if you spend ¥ 5,000 or more.

    You can add up the amount spent at Maxell Aqua Park Shinagawa and the amount spent at Prince Hotel.

    You can get the stamp at "Ticket Center" (1F) and "Information" (1F / 2F).

  • Q.

    Is it possible to take pictures?

    A.

    Is possible.
    * Please refrain from shooting with a tripod.

  • Q.

    How long does it take to see the hall?

    A.

    Although there are individual differences, you can watch it in about 2 hours including the dolphin performance.

About location service

  • Q.

    Is it possible to shoot dramas, movies, commercials, PV, etc. that accompany commercial use?

    A.

    Prior permission is required for shooting with commercial use at Maxell Aqua Park Shinagawa.
    If you would like to take a picture, please contact our sales staff.